Exchange and Returns Policy

Our refunrt RAFQAH, customer satisfaction is our top priority. We’ve designed a hassle-free Exchange & Return Policy to ensure a seamless shopping experience.

ELIGIBILITY

Articles purchased online or in-store are eligible for exchange or return within 7 days of delivery or purchase.
Items must be unused, unaltered and unwashed with all tags intact.
Items must be present in their original packaging.
A valid proof of purchase—either the original receipt or order confirmation email is required to process exchanges and returns.
Sale or discounted items are not eligible for exchange or return.
You will be required to share proof if you have received an article that is defected, in wrong size, or is incorrect.

EXCHANGES

ONLINE EXCHANGE POLICY

An exchange request can be initiated via rafqah.official@gmail.com or by calling +92(0)331-7234186 within 7 days of order delivery.
Proof of purchase— the order confirmation email and order number must be provided.
Exchanges are subject to verification of product condition and eligibility.
RAFQAH will arrange a doorstep pick-up of the item(s).
Once the items are received and verified, the requested items will be shipped.
The exchange process takes approximately 7–10 working days.
If the requested item is out of stock, customers will be issued a credit voucher of equivalent value, redeemable online.
Sale/discounted items are not eligible for exchange..

IN-STORE EXCHANGE POLICY

Articles purchased in-store may be exchanged within 7 days of purchase from any RAFQAH outlet.
Proof of purchase— the original receipt/invoice must be provided
Exchanges are subject to verification of product condition and eligibility.
Customers may exchange the article for:
- Another article of equal value, or
- An article of higher value by paying the difference.
Sale/discounted items are not eligible for exchange.

ONLINE TO STORE EXCHANGE POLICY

Articles purchased online can also be exchanged from any RAFQAH store within 7 days of delivery.
Proof of purchase— the order confirmation email and order number must be provided.
Exchange is subject to verification of product condition and eligibility.
Customers may exchange the article for:
- Another article of equal value, or
- An article of higher value by paying the difference.
Sale/discounted items are not eligible for exchange.

RETURNS

ONLINE RETURN POLICY

Returns are only accepted if the item delivered was incorrect (wrong size/wrong product) or if the item was defective/damaged at the time of delivery.
Customers may initiate a return request via rahqah.official@gmail.com or by calling +92 (0)331-7234186 within 7-days of order delivery.
Proof of purchase— the order confirmation email and order number must be provided.
Reason for return and proof of defect/damage must be provided.
The product must unused, unwashed, and unaltered with all tags intact.
RAFQAH will arrange a doorstep pick-up of the item(s).
Once the product is received and verified, customers will be issued a credit voucher of equivalent value, redeemable online only.
The return process takes approximately 7–10 working days.

IN-STORE RETURN POLICY

Items purchased in-store can be returned to any RAFQAH outlet within 7 days of purchase.
Returns are only accepted if the item was defective/damaged at the time of purchase.
Proof of purchase— the original receipt/invoice must be provided.
The product must unused, unwashed, unaltered, with all tags intact.
After verification, customers will be issued store credit redeemable in-stores only.

ONLINE TO STORE RETURN POLICY

Items purchased online can also be returned in-store within 7 days of order delivery.
Returns are only accepted if the item delivered was incorrect (wrong size/wrong product) or if the item was defective/damaged at the time of delivery.
Proof of purchase— the order confirmation email and order number must be provided.
The product must be unused, unwashed and unaltered with all tags intact.
After verification, customers will be issued store credit redeemable in-stores only

REFUND POLICY

ONLINE

Cash refunds are not offered.
In cases where an exchange or alternative solution cannot be provided, RAFQAH may issue a refund in the form of a credit voucher exclusively redeemable online.

IN-STORE

In cases where an exchange or an alternative solution cannot be provided, RAFQAH may issue a refund in the form of store credit redeemable in-stores only

Cash refunds are not offered.